Duties of the Unemployment Fund
Our task is to provide our members with earnings‑related unemployment security during periods of unemployment, layoff, part‑time work, and part‑time self‑employment. We also pay transition security allowance and mobility allowance. Our goal is to ensure that you receive the financial security you are entitled to—quickly and with high‑quality service—whenever unemployment occurs
We offer expert, human‑centred service – from person to person.
The Unemployment Fund issues either a positive or a negative decision based on your benefit application. Our operations are always grounded in the law and the legal obligations it sets, and we refer to these legal provisions in our decisions.
Our operations are based on the following laws and regulations:
- Unemployment Security Act
- Unemployment Funds Act
- Act on the Organisation of Public Employment Services
- Act on the Financing of Unemployment Benefits
- Employment Contracts Act
- Annual Holidays Act
- Working Hours Act
- Administrative Procedure Act
- Government Decree on Income Taken into Account When Determining Unemployment Benefit
- Government Decree on the Implementation of the Unemployment Security Act
Guidance and member services
We have a statutory duty to provide guidance to our members. The purpose of this guidance is to ensure that you can manage your matters correctly and that your application can be processed smoothly without unnecessary delays.
What does this mean in practice?
You can ask us anything related to unemployment security or request help regarding your personal situation. The Unemployment Fund may provide guidance only within the limits of its legal authority, but we will always do our best to direct you to the appropriate authority when needed.
We will always assist you in completing your application and guide you through the next steps. You can also ask us about the benefits you have received, decisions made, or the procedures involved. We are also happy to explain how the law applies to your specific circumstances.
Customer service
We are here for you! Our customer service team answers your questions, assists with applications, and provides support in all matters. Contact us through Otenetti, by phone, or via our social media channels — we are happy to help.
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