More information on the processing of application

The processing time of applications is influenced by several factors, including whether the application is a first application or a follow‑up application, and whether work has been performed, wages paid, or changes have occurred in the applicant’s situation during the application period. In addition, the overall processing situation affects how quickly applications can be taken into processing.

The application processing status is updated on the website daily

We update the current application processing status on the front page of our website every weekday morning. We indicate the dates of receipt of initial applications, follow‑up applications, and adjusted follow‑up applications that are currently being processed.

If you submitted your application before the date shown on the website and your application has not yet been processed, it is likely that the processing of your application is still ongoing.

Different application types and their processing

In the “Now processing” section on the front page, applications are divided into first applications, follow-up applications, and adjusted follow-up applications. The type of application may affect the processing time of your application.

Based on the statutory processing time guarantee under the Unemployment Security Act, we will issue a decision on earnings-related unemployment allowance no later than 30 days from the date your application is received by the fund. However, if we do not have all the information required to process your application, we can issue a decision only once all necessary information has been received. In such cases, the decision will be issued no later than 14 days from the date when all required information has been received.

A first application refers to an application submitted when you are applying for earnings-related allowance for the first time or when more than six months have passed since your previous application period. The first application form is more extensive than the follow-up application form, and its processing time is therefore usually longer than that of a follow-up application.

Your application will be processed as an adjusted follow-up application if, during the adjustment period, you have received income from part-time work, occasional work, or secondary self-employment, or if you have worked hours during the application period.

Some adjusted follow-up applications are processed automatically by a robot immediately upon receipt by the fund, while others are processed manually in order of arrival.

Your application will be processed as a “regular” follow-up application if there has been no work, adjusted income, or other changes during the application period. In such cases, the application is often processed on the same day.

Otenetti automatically provides the correct type of application form to be completed.

Applications submitted by means other than electronically are always processed manually when they reach their turn for processing.

Where can I see the status of my application?

You can view the status of your application in Otenetti under Application monitoring → Application processing status.

The application you have submitted may have one of the following statuses:

• Arrived
• In processing
• Waiting for additional information
• Processed

If your application is in the Waiting for additional information status, you should have received a request for additional information or a notification explaining what the processing of your application is waiting for in the Messages section.

When will I receive my daily allowance?

Once your application has been processed, the daily allowance will be paid into your account within two banking days. Banking days are days on which banks process payments. Banking days are therefore weekdays when banks are open. Weekends and public holidays are not banking days.

Below is an example of payment dates.

Read also

Applying for earnings-related daily allowance

When you become unemployed, register as a jobseeker with the employment authority no later than on your first day of unemployment.

Read more about applying the daily allowance