Customer service
Otenetti
We prefer to be contacted primarily through the Otenetti Messages service. We respond to messages within 3 business days at the latest. Our messaging service is always open
Our member, handle your matters smoothly!
- Send your messages, questions, applications, and attachments securely through the Otenetti service. Otenetti is the fastest communication channel for our members.
- Check and update your contact information in Otenetti to ensure that you receive messages from the fund at the correct address.
- Use the electronic forms to report any changes that affect your membership, such as resignation, joining a trade union, starting a business, or moving abroad.
- If you have questions about your membership fees, please first visit the section Membership Fees.
- Not a member yet? Apply for membership.
Phone support
We also serve you by phone. Please check the phone service hours below.
Call us
- Phone Service is open on Tuesdays and Wednesdays from 10:00 to 14:00, and on Thursdays from 12:00 to 15:00
- Phone service: 09 4279 9000
Calling the fund’s service number costs:
- From a landline: the local network rate (LNR) or LNR + long‑distance charge
- From a mobile phone: the mobile call rate
We record calls made to our customer service.
The recordings are used to improve our services and for quality assurance.
Authority Service Line
We serve authorities and our cooperation partners through our dedicated Authority Line on Tuesdays and Wednesdays from 10:00 to 14:00, and on Thursdays from 12:00 to 15:00. The official service number has been shared with all authorities and our cooperation partners.
Other contact options
We recommend using the secure Otenetti service for all matters. If you are a new member or wish to inquire about membership, you may contact us by email. Occasionally, members also prefer to send us mail by post.
Can mail also be send?
It is not possible to visit our office in person. However, you may leave your application and attachments at the Akavatalo lobby during its opening hours.
- Postal Address: Työttömyyskassa Ote, Rautatieläisenkatu 6, 00520 Helsinki
- Visiting Address: Työttömyyskassa Ote, Kellosilta 7, 00520 Helsinki
New member, unable to log in?
If you are unable to log in, you can contact us by sending a secure email to:
Unable to message with us in Otenetti ?
We recommend using the Otenetti messaging service for all communication with us. If you experience any issues using Otenetti, you can send your question by email to asiakaspalvelu@ote-kassa.fi. Emails are answered within 5 business days.
Please note that email is not secure. Therefore, do not send any sensitive attachments by email. Upon request, we can send you a secure email message, and by replying to it, you can communicate with us securely.
Our social media channels
Follow us
You can send us a message through our social media channels – we respond there as well. Share your thoughts, ask questions, or leave a comment!
We also serve our customers through our social media channels. However, please always contact our customer service, for example via an Otenetti message, if you need more detailed information or have questions about personal matters.
Somekanavat
Follow our social media channels. More channels will be introduced at the beginning of 2026.
Billing information
Billing Information for the Unemployment Fund Ote as of 1 January 2026
E‑invoice address: 003702212664
Operator: Maventa (003721291126)
Intermediator code when sending via the bank network: DABAFIHH*
*Please use the intermediator code if your e‑invoicing software cannot send invoices directly to Maventa’s intermediator code.